Privacy

Privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible site

The responsible party for data processing on this website is:
Hotel Seeburg
Seeburgstrasse 53-61
CH-6006 Lucerne
Tel. +41 41 375 55 55
info@hotelseeburg.ch

Controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar)."

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation./p>

Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the data subject has a right of appeal to the competent supervisory authority. The competent supervisory authority in matters of data protection law is the data protection officer of the canton in which our company has its registered office. The address of the data protection officer can be found under the following link: datenschutz.lu.ch.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from ""http://"" to ""https://"" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

For our company the following person is our data privacy officer

Hotel Seeburg
Seeburgstrasse 53-61
CH-6006 Luzern
Tel. +41 41 375 55 55
info@hotelseeburg.ch

Data collection on our website

When you visit our website, our server creates a so-called log file. In it, we collect and process the following data:

• The IP address from which our website was accessed. This is a number used on the Internet, which can be used to communicate on the Internet.
• The date and time of access to our website.
• HTTP protocol information, such as protocol type, protocol version, http requests, status codes, information about the transferred data. This is technical data that occurs during network traffic on the Internet.
• Error messages that occurred during access.
• The type and version of the browser used by the user, as well as his operating system and the model of the computer or mobile device.
• The website from which the user accesses our website.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

Within the framework of Google AdWords, we use the so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users. If you do not wish to participate in the tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.

The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

More information on Google AdWords and Google conversion tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you disable cookies, the functionality of this website may be limited.

Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to answer queries.

For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this is used to recognise you as a customer. A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognises the device and can retrieve past chat logs. This cookie is stored for 90 days since last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be performed.

The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of contacting you until the end of the contact. This personal data is deleted after 90 days.

The legal basis for data processing is Article 6 (1) lit. F DS-GVO based on our legitimate interest in effective customer support, for statistical analysis of user behaviour and for optimisation purposes of our offers. DialogShift offers at https://www.dialogshift.com/de/dsvgo for further information on the collection and use of data and on your rights and options for protecting your privacy.

These terms and conditions apply to the rental of hotel rooms and all related services. The terms and conditions of Seehotel Kastanienbaum apply exclusively. The customer's terms and conditions shall not become part of the contract even if they have not been expressly contradicted. 

The guest data collected for the acceptance and execution of an online reservation is used by us to create a personal profile for our guests in the restaurant management system aleno ("guest profile"). This enables us to use the guest data to personalise our services. After your visit to our restaurant, we reserve the right to add further personal data to the guest profile to enable us to personalise it further ("profile data"). This profile data is the following information: Personal Data to personalise Guests, including preferred language, allergies and special requests, birthday, customer category and status. Information about past restaurant visits, including time and date of visit, length of stay, number of guests, type and location of table, amount spent and any no-shows. Consolidated information on all restaurant visits to date, including total number of visits, total amount spent and total number of no-shows. 

The creation of a guest profile and the collection of profile data enables us to tailor our services to you and thereby ensure that you feel at home with us and that we can cater to your individual needs. The legal basis for the use of aleno to create a guest profile is the protection of our legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO. The guest data and profile data contained in the guest profile are deleted or anonymised as soon as they are no longer used for their original purpose. You have the right to request deletion of your guest profile and the guest data and profile data contained therein at any time. 

When collecting and processing guest data, payment information and profile data in connection with the use of the restaurant management system aleno, we are deemed to be the controller within the meaning of Art. 4 No. 7 DSGVO, which decides on the purposes and means of processing the personal data collected and is responsible for ensuring and fulfilling the rights of the data subjects. The guest data, payment information and profile data are transmitted to and processed by aleno AG after they have been collected. aleno AG qualifies as a processor within the meaning of Art. 4 No. 8 DSGVO, which processes personal data on behalf of the controller. For this reason, we have concluded a contract with aleno AG for commissioned data processing and thus fully implement the requirements of the DSGVO when using aleno.
Further information on the collection and handling of your personal data in connection with the use of aleno can be found in the data protection declaration of aleno AG, which can be accessed via the following link: www.aleno.me/de/policy.